I have been thinking about starting a tech blog for a long time now. I neglected to do so in the past because I did not want to go through the pain of building an audience; now I realize I’m happy just writing for myself.
I was drawn by their powerful WYSISWYG site editor and attractive templates, and in a couple of hours quickly built something that looked cool. I was impressed enough to pay $99 for an unlimited account and connect it to the cornerplay.com domain.
Problem #1: That WYSISWYG isn’t really “what you see is what you get.” The layout you create in the editor does not always translate to what’s actually published. For example, there’s a big blank space on my blog where there obviously should not be.
Sticks out like a sore thumb! This empty space did not appear in the editor view, and no matter what I did I could not make it go away. 90% of the reason I chose Wix is aesthetics and this completely ruins it.
Problem #2: Wix’s customer support is not great, although you can tell they are trying. I was promised premium support for my premium package, as you can see on their website:
Maybe that’s not so bad if problems can be quickly addressed in the forum, but their forum is incredibly busy. Almost embarrassingly so. It’s midnight Eastern Time in the U.S. — which should be a slow period — and there are over 20 problems submitted in the last hour alone. Is this because the product is so unstable? How do paid customers get their queries noticed?
How is that possible in this day and age? I understand not allowing HTML embedding, but to not allow multiple images in any single post? That’s ridiculous. I can live without user comments in the short term as few will read this blog, but in this post alone I used six images.