whatsapp

Facebook is in the press lately because the company is forcing users to communicate with friends through a separate Messenger app instead of the main Facebook app. The former is #1 on the app store but people are rebelling by slamming it with 1-star reviews. Privacy is also a common rallying cry, the accusation being that the app is too aggressive with permissions.

Screen Shot 2014-08-08 at 11.29.51 AM

Nobody likes to be forced to do anything, so it’s not surprising to see people react negatively. Many are still wary about online privacy, even as it is an increasingly illusory concept.

We think those knee jerk reactions are overblown. Facebook Messenger is a decent product and it’s no more aggressive in its privacy policies as other messaging apps.

Read Full Article

“You have to be in mobile,” venture capitalists will instruct you.  “We have to be in mobile,” tech giants like Facebook, Microsoft and Yahoo will echo.  Obviously, it’s because we’re living in a mobile-first world.

Yet, becoming the next Instagram or Snapchat is insanely difficult and increasingly so.  A hit app is a rarer unicorn than a hit website.  Why?  Unlike websites, apps aren’t linked to each other; you can’t click on a link to discover a new app, you have to purposefully search and download it from the app store.  Then you have to learn how to use the app before finally getting some value out of it.  Some apps — especially on Android but even from bluebloods like Facebook — behave badly and mistreat your phone’s battery or privacy settings.

The result of the above is that, according to Nielsen, most people use only 30 apps on their phone.  What are the chances your mobile app can make a person’s top 30?  Let’s break down how difficult a threshold that truly is.  What are the 30 apps you’d typically use?

Read Full Article

With Microsoft in the news recently (18,000 in layoffs!), we thought we’d check in with Skype 5.0, which launched last month for iPhone and will soon debut on Android. Skype used to be the name in messaging, but in today’s mobile world the venerable brand has become an afterthought to Whatsapp, LINE and even Google Hangouts. So how does Skype 5.0 fare?

The Skype team apparently rebuilt the app from scratch with a focus on speed. I’m glad to report the new version doesn’t feel slower than its competition. It looks good too. Microsoft wisely decided to stick to one common design (Windows Phone) and apply it everywhere. One nice upgrade is that if you use Skype for both desktop and iPhone, if a message is read on one it’s automatically marked as read on the other.

However, Skype remains as unusable as ever. Why? Contacts still works like it’s from the 90s. To message a new contact, I have to first search, hope the right person shows up and then manually add her. What makes it worse is that I haven’t used Skype in a long time, so most of the contacts in the “people” section are outdated.

Read Full Article

In yesterday’s post, we casually mentioned Tinder as an example of how a successful app is both great product and great marketing. Nothing just sells itself. There are lots of wonderful products that die a quiet death because nobody knew about them.

“Marketing” might be a misnomer, because technically product is part of marketing. What we mean is a go-to-market strategy: price, single-minded proposition, awareness building and distribution strategy.  Not only do you need product-market fit, you need an effective way for product and market to find each other.

Take Snapchat as an example.  Snapchat, despite being the same essential product from inception, puttered along at first without any traction. In fact, Murphy, one of the co-founders, got a full-time job elsewhere while the other, Spiegel, returned to finish his final year at Stanford.  The two had basically given up on Snapchat. Then they got their lucky break: Spiegel’s mom introduced the app to her popular niece who went to a school where Facebook was banned; soon, all the students there used Snapchat.  Murphy and Spiegel saw the numbers and realized they had a hit, and that the way of achieving it was through teens and schools. The rest is history.

Note: the big break wasn’t a product change, it was simply marketing.

Read Full Article

I’ve been using Facebook’s new app, Slingshot, intensely since it launched last week.  It was initially thought of as a Snapchat competitor and the successor to Poke – which I argued could have beaten Snapchat – but it’s actually quite different.

It’s hard to describe Slingshot and that’s the biggest problem.  It’s difficult to understand its purpose, and few will invest the time needed to do so.  Even after much thought, it’s still not clear why one should use Slingshot over other apps.

Get_Facebook_Slingshot_small

Read Full Article

Yesterday, Path launched version 4.0 of its app.  Version 4 is an incremental improvement over version 3 and there is now a new standalone messaging app.

Path is supposedly doing alright, growing from 1.5 million DAUs at the beginning of the year to 4 million.  A TechCrunch article further states that:

Southeast Asia is now its biggest market, with the U.S. coming second, but Path is also seeing some user growth from the Middle East.

While TechCrunch will readily accept Path implying it’s popular in South East Asia, data from App Annie shows that it’s really just Indonesia.

I spoke to a couple of friends in Indonesia on why they use Path.  The country has distinct characteristics that make Path a useful product there — perhaps uniquely — but that usefulness isn’t in messaging as the company believes.

It would be a mistake for Path to extrapolate too much from Indonesia into a company-wide bet.  Though I suppose they have to go somewhere.

Read Full Article

This article on WIRED — also highlighted on the respectable Techmeme — sucks. Take a read and then come back here. Done? Let’s do a tear down.

Clearly great features are trickling down. But what’s more interesting is how these cheap phones are going to trickle up. Put Internet-connected, app-capable smartphones running the same major operating systems the rest of us use and there will be all sorts of unforeseen ripple effects on us that we can’t even anticipate.

We tend to think of the ways our technology will affect them. That’s arrogant. We’re the minority. It’s incredibly likely that they’re going to have just as big an effect on us.

The tone is already so annoying.

Read Full Article